Month: September 2016

News and Insights

SIPOC and Makigami process mapping tools

Paul has just returned from coaching  the Heineken internal Customer Service consultants in the application of SIPOC and Makigami process…

September 2016

South African mid-year TPM Audits

Paul  recently concluded his round of mid year TPM audits for Heineken in Sedibeng – a round that included audits…

Braving the Monsoon - George's recent trip to India

George Kesic – Senior Consultant George has just returned from a review of the Value Stream Mapping Project, following the…

September 2016

From Russia with love...... of Auditing

John Campbell – Senior Consultant:   Just returned from two Heineken Breweries in Russia to complete their Mid-year TPM support…

September 2016

The Henkan Team have made a significant contribution to the progressive success of the Heineken TPM programme over the last 3 years. As a valued partner for change, they have supported us through the transfer of their knowledge and experience using a practical, passionate and engaging approach.

Christopher Kerr

Global TPM Director – Heineken


We are continuous improvement consultants who possess the necessary cultural insight, soft skills and business acumen required to work in a global environment.

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Henkan Brochure

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May 2021