How We Use It

Introducing The Henkan Way

Our Philosophy

The Henkan Way

The Henkan philosophy is to create a culture of sustainable and profitable World Class excellence in your business.

Excellence can only be achieved by engaging your people in applying an intelligent blend of Continuous Improvement tools to transform your performance and sustain improvements over the long term. This holistic approach is what we call The Henkan Way.

Three core inter-dependent elements underpin The Henkan Way philosophy:

  • Leadership: providing the context and drive for change with a focus on building capabilities, positive behaviours and engagement in a success culture.
  • Tools: selected appropriately against an organisation’s individual context and capability, whether they be WCM, TPM, Lean, Six Sigma, or an intelligent blend.
  • Roadmap: recognising that the transformation is a journey that requires systematic planning and management to ensure milestones are achieved.

The Henkan Way - Roadmap to Success


Transformation towards World Class is a journey of improvement for both people and performance. This is represented by five distinct phases that define specific challenges that need to be met and overcome during ‘the journey’:

Enable > Stable > Reliable > Capable > Valuable

The Roadmap defines this journey, the tools to be used, the development of people and the performance expectations. This approach drives the development of confident, inspirational Leaders and the engagement of the workforce, resulting in a continuous improvement in performance as the culture moves from reactive to one of value creating.

The Henkan Way.

The Henkan Team have made a significant contribution to the progressive success of the Heineken TPM programme over the last 3 years. As a valued partner for change, they have supported us through the transfer of their knowledge and experience using a practical, passionate and engaging approach.

Christopher Kerr

Global TPM Director – Heineken


We are continuous improvement consultants who possess the necessary cultural insight, soft skills and business acumen required to work in a global environment.

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Media Centre

Welcoming Paul back from South Africa

Welcome back from South Africa Paul.

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September 2016