Privacy

Privacy Policy

Privacy

Henkan Privacy Notice

Our contact details

Henkan Ltd
Thursby House
1 Thursby Road
Croft Business Park, Bromborough, Wirral CH62 3PW
+441512105507
info@henkan.com

Scope of this Privacy Policy

This Privacy Policy applies to all Henkan websites and social media channels that link to it. It also applies to the products and services provided by Henkan physically, videoconference calls, websites, and social media channels.

This Privacy Policy is divided into two parts:

Part I – Information Henkan collects and controls

This part deals with how Henkan collects and uses information about website visitors, potential customers, users of Henkan’s products and services, and others who contact Henkan through website forms or email addresses published on or linked to our websites and social media.

Part II – Information that Henkan processes on your behalf

This part deals with how Henkan handles data that you entrust to Henkan when you use our products and services or share personal or confidential information with us.

Type of information we have

Part I – Information Henkan collects and controls

What information Henkan collects

We collect information about you only if we need the information for some legitimate purpose. Henkan will have information about you exclusively if (a) you have provided the information yourself or (b) Henkan has automatically collected the data. Below we describe the various scenarios that fall under each of those two categories and the information contained in each one.

Information that you provide us

I. Event registrations and other form submissions: We record information that you submit when you (i) register for any event, including webinars or seminars, (ii) subscribe to our newsletter or any other mailing list, (iii) submit a form to download any case study, whitepaper, or other materials, (iv) participate in a course or respond to surveys, or (v) submit a website form to contact Henkan for any other purpose.

II. Payment processing: When you contract Henkan, we ask you to provide your company name, contact and payment information.

III. Testimonials: When you authorise us to post testimonials about our products and services on websites and social media channels, we may include your name and other personal information in the testimonial.

IV. Interactions with Henkan: We may record, analyse and use your interactions with us, including email, conference call, and chat conversations with our sales and support team, for improving our interactions with you and other customers.

Information that we collect automatically

I. Information from browsers, devices and servers: When you visit our websites, we collect information that web browsers, mobile devices and servers make available, such as the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer and mobile network information. We use these to understand more about visitors to our websites and social media channels.

II. Information from first-party cookies and tracking technologies: We use cookies, and other similar technologies to identify visitors, track website navigation, gather demographic information about visitors and users, understand email campaign effectiveness and for targeted visitor and user engagement by tracking your activities on our websites.

III. Referrals: If someone has referred any of our products or services to you, that person may have provided us with your name, email address and other personal information. You may contact us at info@henkan.com to request that we remove your information from our database. If you provide us with information about another person, or if another person gives us your information, we will only use that information for the specific reason for which it was provided to us.

IV. Information from social media sites and other publicly available sources: When you interact or engage with us on social media sites such as LinkedIn, YouTube and Twitter through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our products, or better understand user reactions and issues.

Purposes for using information

In addition to the purposes mentioned above, we may use your information for the following purposes:

• To communicate with you (such as through email) about a case study, whitepapers that you have downloaded, changes to this Privacy Policy or important notices;
• To keep you posted on new products and services, upcoming events, and other information that we think will be of interest to you;
• To ask you to participate in surveys or to solicit feedback on our products and services;
• To update, expand and analyse our records, identify new customers, and provide products and services that may be of interest to you;
• To analyse trends, administer our websites, and track visitor navigations on our websites to understand what visitors are looking for and to better help them;
• To monitor and improve marketing campaigns and make suggestions relevant to the clients.

Who we share your information with

Employees and independent contractors: Employees and independent contractors of all Henkan entities have access to the information covered in Part I on a need-to-know basis. We require all employees and independent contractors of Henkan group entities to follow this Privacy Policy for personal information that we share with them.

Third-party service providers: We may need to share your personal information and aggregated or de-identified information with third-party service providers that we engage, such as marketing and advertising partners, event organisers, web analytics providers and payment processors. These service providers are authorised to use your personal information only as necessary to provide these services to us.

Your rights concerning the information we hold about you as a controller

If you are in the UK, you have the following rights concerning information that Henkan holds about you. Henkan undertakes to provide you with the same rights no matter where you choose to live.

Right to access: You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you.
Right to rectification: You have the right to update the information we hold about you or to rectify any inaccuracies.
Right to erasure: You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was initially collected.
Right to restriction of processing: You may also have the right to request to restrict the use of your information in certain circumstances, e.g. when you have objected to our use of your data. We need to verify whether we have overriding legitimate grounds to use it.
Right to complain: You have the right to complain to the Information Commissioner’s Office (ICO) if you have any grievance against the way we collect, use or share your information. Information about how to contact ICO is available at the end of this policy.

Retention of information

We retain your personal information for as long as required for the purposes stated in this Privacy Policy. Sometimes, we may retain your information for more extended periods as permitted or required by law, such as to maintain suppression lists, prevent abuse, if required in connection with a legal claim or proceeding, to enforce our agreements for tax, accounting, or to comply with other legal obligations. When we no longer have a legitimate need to process your information, we will delete or anonymise your information from our active databases. We will also securely store the information and isolate it from further processing on backup discs until deletion is possible.

Part II – Information that Henkan processes on your behalf

Who we share your information with

Employees and independent contractors: We may provide access to your data to our employees and individuals who are independent contractors of the Henkan entities involved in providing the services (collectively our “employees”) to identify, analyse and provide sound advice as and when needed.

Data requests

If you believe that we store, use or process your information, please contact us if you would like to access, rectify, erase, restrict or object to processing or export your data.

How secure is your information

At Henkan, we take data security very seriously. We have taken steps to implement appropriate administrative safeguards to prevent unauthorised access, use, modification, disclosure or destruction of the information you entrust to us. If you have any concerns regarding your data’s security, we encourage you to write to us at info@henkan.com with any questions.
We have appointed Andre Pereira as our representative in the United Kingdom to comply with the requirements of the Data Protection Act 2018. Suppose you have any questions about our privacy practices concerning your personal information or our compliance with the Data Protection Act 2018 (also known as UK GDPR). In that case, You can reach out to our representative in the United Kingdom by sending an email to andre.pereira@henkan.com.

If you have any questions or concerns about our privacy practices concerning your personal information, you can reach out to our Data Protection Officer by sending an email to andre.pereira@henkan.com or writing to Data Protection Officer, Henkan Ltd, Thursby House, 1 Thursby Road, Croft Business Park, Bromborough, Wirral CH62 3PW, UK

We share your personal information within Henkan Ltd. By accessing or using our products and services or otherwise providing personal information to us; you consent to the processing, transfer, and storage of your data within the European Economic Area (EEA) and other countries where Henkan operates.
Some pages of our websites may contain links to websites that are not linked to this Privacy Policy. If you submit your personal information to any of these third-party sites, your personal information is governed by their privacy policies.

Compliance with this Privacy Policy

We make every effort to ensure that the personal information you provide is used in conformity with this Privacy Policy. If you have any concerns about our adherence to this Privacy Policy or how your personal information is used, kindly write to us at info@henkan.com. If required, we’ll contact you and coordinate with the appropriate regulatory authorities to effectively address your concerns.

Notification of changes

We may modify the Privacy Policy at any time upon notifying you through a service announcement or by sending an email to your primary email address. If we make significant changes to the Privacy Policy that affect your rights, you will be provided with at least 30 days’ advance notice of the changes by email to your primary email address.

Your consent

Using our website and other social media channels, you consent to the collection and use of information by us as outlined in this privacy policy. We reserve the right to modify, alter or otherwise update our privacy policy. We will post those changes on this page so that you will always be aware of what information we collect, how we use it, and under what limited circumstances we disclose it. Continued access or use of the website shall constitute your express acceptance of any modifications, alterations or updates to this privacy statement. However, please note that unless we obtain your express consent, any revised Privacy Policy will apply only to information collected after such time as the revised Privacy Policy takes effect. If we decide to use personally identifiable information differently from that stated when it was collected, we will notify you via email. You will then choose whether or not we can use such information in this different manner. If you are concerned about how your personal information is used, you should check this page periodically.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113

The Henkan Team have made a significant contribution to the progressive success of the Heineken TPM programme over the last 3 years. As a valued partner for change, they have supported us through the transfer of their knowledge and experience using a practical, passionate and engaging approach.

Christopher Kerr

Global TPM Director – Heineken

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